Refund and Returns Policy

1. General Overview

At telviro, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Products must be unused, in their original packaging, and in the same condition as when delivered.
• Any signs of wear, damage, or missing accessories will result in the denial of the request.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Digital downloads or software licenses.
• Personalized or custom‑made products.
• Sale or clearance items, unless required by law.

3. How to Initiate a Return

3.1. Contact Us

To start the return process, please email [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Refund Process

4.1. Inspection

Upon receipt, the returned item will be inspected. If it meets the eligibility criteria, we will process the refund within 7 business days.

4.2. Refund Method

Refunds will be issued to the original payment method. For credit‑card purchases, the amount may take additional time to appear on your statement, depending on your bank.

5. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimers

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect your statutory rights.

If any provision of this policy is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

8. Contact Information

For any questions regarding this Refund and Returns Policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: telviro Store, 1234 Commerce Blvd, Suite 100, Austin, TX 78701, USA